Communicating via the telephone

Nowadays, even with e-mail and the internet, the telephone is still probably the most common means of communication in business and used efficiently it has two major advantages. It is fast and it allows people to converse even when they are unable to meet. The telephone, for all its convenience and speed, also has the power to convey rapidly a poor impression of the efficiency of individuals and organisations and create considerable confusion and irritation. Basic telephone rules include: being brief, courteous, resourceful and  speaking clearly.